Frequently Asked Questions
MY ACCOUNT
Select “Create Account” on our website and enter your details. Creating an account allows you to manage your orders, save your information, and view your order history.
No. You can place an order as a guest. However, creating an account makes it easier to manage your orders and access your information for future purchases.
Select “Forgot Password” on the account login page and follow the instructions to reset your password. If you continue to experience difficulties, contact our customer service team at contact@okikiaje.com.
Log into your account and update your details through your account settings. Please ensure your delivery information is accurate before placing an order.
You can manage your marketing preferences through your account or unsubscribe using the link included in our marketing emails. Essential communications relating to your orders may still be sent to you.
Please contact contact@okikiaje.com with your request. We may need to retain certain information where required by law or for legitimate business purposes.
ORDERS & PURCHASES
Browse our collection, select your preferred piece, choose the available size, colour, or options, and add it to your basket. Proceed to checkout, enter your delivery and payment details, and complete your purchase.
You will receive an order confirmation once your payment has been successfully processed.
Yes. ÒKÌKÍ AJÉ LONDON welcomes customers internationally. Available delivery destinations and shipping options will be displayed at checkout.
International customers should note that customs duties, import taxes, or other local charges may apply depending on the destination country.
Yes. Selected ÒKÌKÍ AJÉ pieces may be available as made-to-measure or bespoke creations.
Made-to-measure pieces are created using measurements provided by the customer, while bespoke pieces may involve additional consultation and design requirements.
Please contact us at contact@okikiaje.com before ordering if you require a custom service.
After your payment has been successfully processed, we will send an order confirmation to the email address provided at checkout.
If you do not receive your confirmation, please check your spam or junk folder. If it is still unavailable, contact contact@okikiaje.com with your order details.
Because many ÒKÌKÍ AJÉ pieces are prepared or produced specifically for each order, changes or cancellations may not always be possible once production has begun.
If you need to make a change, contact us as soon as possible after placing your order. We will review your request and confirm whether an amendment or cancellation is possible.
Orders are processed individually, so we cannot guarantee that additional items can be added to an existing order.
If you would like to purchase another piece, we recommend placing a separate order. Contact us promptly if you would like us to explore whether your orders can be coordinated.
Once your payment is confirmed, your order enters our preparation and production process.
Your piece is carefully prepared, crafted where applicable, quality-checked, packaged, and dispatched.
Production and delivery typically take 14–23 days from order confirmation.
You will receive tracking information once your order has been dispatched.
Log into your ÒKÌKÍ AJÉ account to view your order information, where available.
Once your order has been dispatched, you will also receive tracking details by email.
I received the wrong item. What should I do?
Please contact contact@okikiaje.com within 72 hours of delivery.
Include your order number and clear photographs or video of the item received. Our team will investigate and, where the error is confirmed, arrange an appropriate resolution.
RETURNS & REFUNDS
Eligible ready-to-wear items may be returned in accordance with our Returns & Refunds Policy.
UK customers must contact us within 48 hours of delivery, while international customers must contact us within 96 hours of delivery.
Items must be unworn, unused, undamaged, unaltered, and returned with their original tags and packaging.
Return requests must be submitted within:
UK orders: 48 hours of delivery
International orders: 96 hours of delivery
Once a return has been authorised, the item must normally be dispatched within 24 hours, unless otherwise agreed by our team.
How do I request a return?
Email contact@okikiaje.com with:
* Your full name
* Order number
* Item you wish to return
* Reason for the return
* Photographs where requested
Please wait for return authorisation and instructions before sending your item back.
Made-to-measure, bespoke, personalised, or altered pieces are generally not eligible for return or exchange, as they are created specifically for the individual customer.
This does not affect any mandatory consumer rights that may apply where an item is faulty, damaged, or incorrectly supplied.
Eligible ready-to-wear pieces may be exchanged for another size, subject to availability and our return conditions.
Custom-sized, made-to-measure, bespoke, personalised, or altered garments cannot ordinarily be exchanged.
No. Colour exchanges are not accepted.
Please carefully check your selected colour before completing your purchase.
The following are generally non-returnable:
* Made-to-measure pieces
* Bespoke or custom-made pieces
* Personalised or altered garments
* Sale or Final Sale items
* Items that have been worn, washed, damaged, altered, or used
For standard returns or exchanges, the customer is responsible for return shipping costs.
Where an item is confirmed to be faulty, damaged, or incorrectly supplied by ÒKÌKÍ AJÉ, we will provide appropriate return instructions and cover reasonable return shipping costs.
Once an approved return has been received and inspected, we will process any applicable refund.
The time it takes for the funds to appear in your account may vary depending on your payment provider or bank.
Accordion Content
Contact contact@okikiaje.com within 72 hours of delivery.
Please provide your order number together with clear photographs or video showing the damage or defect.
Once verified, we will determine the appropriate resolution, which may include a replacement, repair, or refund.
For standard returns or exchanges, the customer is responsible for return shipping costs.
Where an item is confirmed to be faulty, damaged, or incorrectly supplied by ÒKÌKÍ AJÉ, we will provide appropriate return instructions and cover reasonable return shipping costs.
FEES & BILLING
Our primary transaction currency is British Pounds (GBP £).
Depending on the website functionality available, prices may also be displayed in other currencies for convenience. Your payment provider determines the exchange rate used for your transaction.
Available payment methods may include:
* Major credit and debit cards
* PayPal
* Apple Pay
* Other secure payment methods displayed at checkout
Available options may vary depending on your location.
Yes. Payments are processed through secure payment providers using appropriate encryption and security measures.
ÒKÌKÍ AJÉ LONDON does not store your full payment card details on our own servers
ÒKÌKÍ AJÉ LONDON does not determine fees charged by your bank or card provider.
Your bank may apply international transaction, foreign exchange, or currency-conversion fees depending on your account and location.
If you are shopping internationally, differences may occur because of currency conversion, exchange-rate fluctuations, bank charges, taxes, duties, or other applicable charges.
The final order total displayed at checkout should be reviewed before payment is completed.
Unless specifically stated at checkout, international customs duties, import taxes, and local charges are not included in the product price or standard shipping charge.
These charges are generally the responsibility of the customer.
Payment is generally collected when you complete your purchase and your order is confirmed.
For certain bespoke or special-order arrangements, different payment terms may apply and will be communicated before the order is confirmed.
Yes. An order confirmation and/or payment receipt will be sent to the email address provided during checkout.
If you require additional documentation, contact contact@okikiaje.com.
Approved refunds are returned through the original payment method where possible.
Processing times depend on the payment provider and financial institution.
SHIPPING & TRACKING
Our standard production and delivery timeframe is 14–23 days from order confirmation.
Each piece is given the time required for careful preparation, production, quality control, packaging, and delivery.
Bespoke or highly specialised pieces may require additional time, and our team will advise you where applicable.
Yes. ÒKÌKÍ AJÉ LONDON ships to selected international destinations.
Available destinations and shipping options will be shown at checkout.
We aim to serve customers internationally. Delivery availability may vary depending on the destination and current courier services.
If your country is not available at checkout, contact contact@okikiaje.com and our team will advise whether an alternative arrangement is possible.
Shipping costs depend on your destination, order size, and available delivery service.
The applicable shipping charge will be displayed during checkout before payment is completed.
Depending on your destination and order requirements, we may use trusted logistics providers such as DHL, FedEx, Royal Mail, DPD, UPS, Parcelforce Worldwide, or Evri.
The courier used may vary by destination.
Yes. Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information, where tracking is available.
Use the tracking number provided in your shipping confirmation email on the relevant courier’s tracking service.
If you are unavailable, the courier may attempt another delivery, leave instructions, or provide an alternative collection option depending on the courier and destination.
Please follow the instructions provided by the courier.
For international orders, customs duties, import taxes, VAT, or other local charges may apply depending on the destination country.
Unless expressly stated at checkout, these charges are the responsibility of the customer.
ÒKÌKÍ AJÉ LONDON does not control the amount charged by customs authorities.
Please contact us immediately if your delivery address needs to be changed.
We cannot guarantee that an address can be changed once an order has entered production or been dispatched.
Customers are responsible for providing accurate delivery information at checkout.
If your parcel appears significantly delayed, please contact us with your order and tracking information.
We will work with the relevant courier to investigate the shipment.
Once a parcel has been dispatched, delivery is subject to the courier’s network and circumstances beyond our direct control.
SHIPPING & TRACKING
Our standard production and delivery timeframe is 14–23 days from order confirmation.
Each piece is given the time required for careful preparation, production, quality control, packaging, and delivery.
Bespoke or highly specialised pieces may require additional time, and our team will advise you where applicable.
Yes. ÒKÌKÍ AJÉ LONDON ships to selected international destinations.
Available destinations and shipping options will be shown at checkout.
