Frequently Asked Questions
Shipping
Yes , we ship globally
Order processing can take up to 3-7 days, and shipping can take up to 5 working days, depending on the location. If anyitem processing will take longer, we will specify on the website.
we will specify on the website when pre-order start, depending on the item listed.
Customs
We advice customers to check with their local costomes office for duty and tax information.
Costoms and duties fees may apply upon delivery, determined by the local goverment. These fees are the responsibilty of the customers, and Okiki aje is not liable for nay costoms or duties fees incured
Order Returns
Yes, we have our full return policy avaliable HERE
All return must now go through our Return Center. Please review our return policy before initiating a return. Feel free to reach out via email with any questions or concerns, and our team will be delighted to assist you with your order
For refund, we will only refund the cost of the iteam within 15 days of purchase in form of store credit only. All sale items are final. Shipping cost are non-refundable. Please refer to our full return policy for more information.
To be eligibale for a complete refund, kindly request cancellation within 7 hours of placing your order, ensuring it is before the commencement of the production phase. We only relace item if they are defective, incorrect or damaged. Exchange do not include shipping and handling charges.
Currency
Payment are take in GBP ( £) but you can sekect your local currency on our website when ordering abroad. Please not that we cannot control the exchange rate at the time of purchase and the time of return. We accept the following payment method, Credit/Debit Cards, Paypal, Apple pay, and Klana
